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Published on 13/10/25
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Sharing incident alerts is essential for organisational learning and preventing repeat incidents. However, effectively communicating lessons learned can be challenging. To ensure alerts lead to meaningful change, consider the following good practices.
Ask yourself and your crew:
- How effectively are our incident alerts tailored to different audiences within the organisation?
- Do our incident alerts prompt meaningful reflection and discussion among teams?
- Are we distinguishing clearly between required and recommended actions in our alerts, and do teams feel empowered to adapt them?
- How do we know our incident alerts are leading to real behavioural or procedural change?
- What mechanisms do we have in place to gather and act on feedback about our incident alerts?
